Top 3 Ways Technology Can Improve User Experience


Illustration: © IoT for all

The market is saturated with information, education and entertainment, which means people need a variety of offerings. Modern libraries, in tune with the changing times and as part of the service industry, use technology to retain their readers. The IoT has enabled libraries to use RFID, drones, blockchain, AI, and VR/AR to improve their services and get the most out of technology.

RFID system

Radio Frequency Identification (RFID) is a widely used technology for book identification and library security. Additionally, the RFID system can alert library staff in the event of theft. Some large libraries use RFID technology for complete inventory management. Libraries can also use an interactive library kiosk that allows users to search and explore library resources, view full-text readings, self-issue/return materials, access their accounts , reserve items and pay late fees. The RFID system has various advantages, including time savings, increased visibility, simplified direct access and improved customer experience.

Drone

The drone is an autonomously piloted unmanned aerial vehicle useful for transporting materials from a distance. Initially, drones were used by the military for drug delivery, but now they are frequently used in commercial logistics. Amazon, DHL, the food delivery industry and now libraries are adopting drones for efficient and secure document distribution. These drones are also called PARCELCOPTER and can be used to deliver light and medium weight items. During the COVID-19 pandemic in particular, libraries have turned to drones to safely deliver books to people.

Augmented Reality (AR)

Augmented Reality (AR) is a technology that provides a composite image by overlaying a simulation-generated image onto a real-world user’s perspective. It is a fairly simple tool and any library, archive and museum can integrate augmented reality. AR allows customers to see the library in three dimensions. All of this is accomplished using a software application, mobile location technology, photos, videos, infographics, landmarks and interconnected data. Now people looking for books no longer have to wander between shelves, desperately lost. They can instead use AR to navigate to a particular library’s layout and virtually find what they’re looking for. Once they have the location, they can physically go there and find their books.

blockchain technology

People use smart ID cards like credit/debit cards, library cards, office ID cards, parking cards and hospital cards. The technology of these cards includes microchips, magnetic stripes, RFID tags and NFC tags. Each card is encrypted with a unique identification number which is stored in a database on a different server or network. People may struggle to carry and protect all of their cards at once. Blockchain technology means that all the different cards are combined into a single smart card which stores all of a person’s biometric information and incorporates RFID. The block metrics database library allows different networks to communicate with each other and get data from the main database.

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